Refund policy
At NADURA, we want you to be happy with your purchase. If something isn’t right, please contact us first at [support email] with your order number, and we will work with you to find the best solution.
1. Return Window
Return or exchange requests must be submitted within [45] days of the delivery date shown on your tracking information.
2. Eligibility
To be eligible for a return or exchange, items must be:
- Unworn, unwashed, and in their original condition
- Returned with all original tags and packaging
3. Your Options
When you contact us, you may choose one of the following options:
Option A – Return for a Refund
Send the item back to us and receive a refund for the item price.
Option B – Exchange
Send the item back to us and we will ship you a new item (for example, a different size) free of charge, including the replacement shipping fee. The replacement is shipped once your return has been confirmed.
Option C – Keep the Item with a Partial Refund
Keep your item for any reason and receive a partial refund of up to 30% of your order value. No return is needed. Once you accept a partial refund, your request is considered fully resolved.
4. How to Return an Item (Options A & B)
- Contact our support team to request return instructions and the return address. Please do not send items back without contacting us first, as packages sent without authorization may not be processed.
- Ship the item using a tracked shipping service.
- Email us the tracking number or a photo of your shipping receipt.
Return shipping costs are paid by the customer and are non-refundable. We are not responsible for returned packages that are lost in transit, so tracked shipping is required.
5. Refund Timeline
Refunds are processed within 15 business days after we have received both your return tracking number and the returned item at our warehouse. Refunds are issued to your original payment method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
6. Damaged, Defective, or Incorrect Items
If you received an item that is damaged, defective, or not what you ordered, please contact us within [7] days of delivery with photos of the item and packaging. We will review your case and arrange a replacement or refund at no extra cost to you.
7. Contact Us
For any questions about returns, exchanges, or refunds, please contact us at [support@trynadura.store]. We aim to respond within [1–2] business days.